Legal

Name: Broken Hearts

Operational headquarters: Naples, Italy

Email: support@brokenhearts.co

Website: www.brokenhearts.co

Support hours: Monday — Friday, 9:00 AM — 6:00 PM CET

Broken Hearts is an Italian brand specializing in the design, production and sale of handcrafted jewelry in 925 silver and other fine materials.

Our Philosophy

All products are handmade in Italy with a made to order approach: each piece of jewelry is specially created for the customer after order confirmation, ensuring uniqueness and artisan quality in every creation.

Design and Style

The brand is inspired by gothic and brutalist aesthetics, creating distinctively designed and refined jewelry. Each collection is born from the fusion of Italian artisan tradition and contemporary vision.

Markets Served

We operate primarily in Italy and the European Union, with shipping available to numerous international destinations.

Broken Hearts' business activities are carried out in full compliance with applicable Italian and European regulations, in particular:

Consumer Protection

• Legislative Decree 206/2005 — Consumer Code
• Legislative Decree 70/2003 — Implementation of the e-commerce directive
• Directive 2011/83/EU — Consumer rights

Data Protection

• Regulation (EU) 2016/679 — GDPR
• Legislative Decree 196/2003 — Personal data protection code
• Legislative Decree 101/2018 — GDPR adaptation

E-commerce

• Legislative Decree 70/2003 — Electronic commerce
• Regulation (EU) 524/2013 — Consumer ODR

Amicable Resolution

For any dispute regarding our products or services, we invite you to contact us first at support@brokenhearts.co.

We are committed to finding a satisfactory solution for both parties as quickly as possible. Most issues can be resolved through direct dialogue.

ODR Platform

Pursuant to Regulation (EU) 524/2013, we inform consumers residing in the European Union of the possibility of using the European online dispute resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

The ODR platform allows EU consumers and traders to resolve disputes relating to online sales contracts without going to court.

Competent Court

For consumers: The court of the consumer's place of residence or domicile has jurisdiction, pursuant to the Italian Consumer Code. The consumer also benefits from all mandatory protections provided by the regulations of their country of residence.

For professionals: The Court of Naples has exclusive jurisdiction.

The Site is hosted on infrastructure provided by:

Shopify Inc.
151 O'Connor Street, Ground floor
Ottawa, Ontario K2P 2L8, Canada

Certifications and Compliance

• PCI DSS Level 1 — Payment card data security standard
• SOC 1 Type II — Financial process controls
• SOC 2 Type II — Security, availability and confidentiality
• GDPR Compliant — Compliance with European data protection regulation

Shopify adheres to standard contractual clauses approved by the European Commission for the transfer of personal data to third countries.

All content on the Site is protected by Italian and international intellectual and industrial property laws.

Protected Elements

• "Broken Hearts" name and trademark
• Logo and distinctive graphic elements
• Jewelry and collection designs
• Photographs and multimedia content
• Texts, descriptions and editorial content
• Website layout, structure and code

Prohibited Use

Any reproduction, distribution, modification, publication or commercial use of content without prior written consent from Broken Hearts is prohibited.

The purchase of a product confers only the right of ownership of the physical item purchased, not design, reproduction or intellectual property rights.

Reports

To report suspected intellectual property violations: support@brokenhearts.co

Creative direction: Broken Hearts

Web design and development: Broken Hearts

Photography: © Broken Hearts

Content: © Broken Hearts

Fonts: Inter (Google Fonts), Cinzel (Google Fonts)

All rights reserved. Any reproduction, even partial, is prohibited without written authorization.

For any legal information requests or clarifications:

Broken Hearts

Location: Naples, Italy

Email: support@brokenhearts.co

Website: www.brokenhearts.co

Hours: Monday — Friday, 9:00 AM — 6:00 PM CET

We aim to respond to all inquiries within 24-48 business hours.